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Frequently Asked Questions

Everything you need to know before your Belize escape.

We provide upscale amenities tailored for a refined experience including two ACs, two TVs with cable, and high-speed internet. The condo features a high-end chef's kitchen with granite countertops and gas cooktop, an oversized master bedroom with workstation desk, a sleeper sofa in the living room for additional guests, a large walk-in shower, and an in-unit washer and dryer. The private rooftop verandah offers 360° sea views perfect for sunsets. Coffee, linens, and beach towels are all provided.
Two water taxi companies serve Caye Caulker: Ocean Ferry (personally recommended by your host) and Belize Express. Please check their websites for current schedules and pricing. Small plane flights are also available through Maya Air from Belize City's Goldman Airport (Phillip Goldson International). The water taxi is a scenic and relaxing way to arrive.
Our cancellation policy is flexible, allowing changes up to 14 days before your arrival date for a full refund. We understand travel plans can change, so we aim to be as accommodating as possible. For bookings made through Airbnb, the cancellation policy listed on the Airbnb listing will apply.
Standard check-in time is 3:00 PM. We can often accommodate early arrivals upon request — just reach out in advance and we'll do our best to have the condo ready early. Check-out time is 11:00 AM. Late check-out may be available depending on the schedule.
You can book directly through our website using the Book page, which often offers the best rates. We're also listed as a 5-star Superhost on Airbnb at airbnb.com/h/toucanvillas. Feel free to contact us directly for personalized assistance, special requests, or extended stays.
Absolutely! The oversized master bedroom features a dedicated workstation desk, and the condo has high-speed internet throughout. Work from paradise — then step onto the rooftop verandah for your coffee break with Caribbean views.
You're on Main Street with everything at your doorstep. Immediately downstairs is a grocery store, coffee shop, ice cream store, and gift shop. Restaurants, bars, and the Friday Jam at the sports bar are a block away. The Split — Caye Caulker's famous swimming spot — is just minutes on foot. No golf cart or bike needed.
Yes! All linens and beach towels are provided. We also stock the condo with coffee to start your mornings right. Just pack light and enjoy the island.

Still have questions? We're happy to help.

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